Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and business name provided when you opt into our SMS messaging program or engage with our services.
• Communication Data: Records of SMS messages sent and received, appointment details, and lead inquiry information.
• Usage Data: Information about how you interact with our services, including timestamps of communications and response activity.
• Business Information: If you are a business client, we may collect information about your business operations to deliver our AI receptionist and automation services.

2. How We Use Your Information

• To send appointment reminders, booking confirmations, and scheduling notifications via SMS.
• To send lead alerts and missed-call follow-up notifications on behalf of your business or ours.
• To provide, operate, and improve our AI receptionist and automation services.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and enforce our Terms and Conditions.
• To send transactional and service-related communications you have requested or consented to receive.

3. SMS Messaging Program

By opting into our SMS messaging program, you consent to receive text messages from Etherion Solutions including appointment reminders, booking confirmations, lead alerts, and missed-call notifications. Message frequency will vary based on your activity and preferences.

• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message we send. After opting out, you will receive one confirmation message and no further messages will be sent.
• Reply HELP at any time for assistance or contact us at the information below.
• Carriers are not liable for delayed or undelivered messages.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business (such as SMS delivery platforms, CRM software, and scheduling tools). These providers are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via prominent notice before your information becomes subject to a different privacy policy.

We do not share your phone number or personal information with third parties for their own marketing or advertising purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. SMS opt-out records are retained indefinitely to honor your preferences.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and secure storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any SMS message to opt out of future messages.
• California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us using the information in Section 10.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings, though this may affect certain functionality.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.